Your EcoAir dehumidifiers and portable air conditioners are designed to give you many years of excellent performance. Like all machines, it will work better if regularly serviced.
We routinely take our cars to the repair center for an annual service. How about your dehumidifier? Dehumidifiers can run more efficiently if they are serviced annually. If the internal system of the dehumidifier is clean and not clogged up with dust from our environment, it will run efficiently and less likely to break down as a result of lack of maintenance. Should I have my dehumidifier serviced annually?
EcoAir offers 2 services, an Annual Service and an Ad Hoc Service that covers the cost of labour and diagnostics. The Annual Service is a discounted service for customers who are looking to have a routine maintenance to ensure their appliances are kept in tip top condition.
1) ANNUAL SERVICE
You will need to purchase the annual service within 28 days of your purchase of your appliance. You can choose to purchase a 1, 2 or 3 years annual service.
When will your appliance be serviced?
Annual Service - 1 Year - before the first anniversary of your purchase date.
Annual Service - 2 Year - between the first and second anniversary of your purchase date.
Annual Service - 3 Year - between the second and third anniversary of your purchase date.
2) AD HOC SERVICE & REPAIR
If you have not purchased an Annual Service (or you are out of time) we can provide you with an Ad Hoc service. You can purchase The Ad Hoc Service & Repair which covers the cost of labour and diagnostics.
WHAT IS THE PROCESS?
1) Register your appliance with us at Product Registration
2) Fill in the Service & Repair Form
Please have the following information handy when you fill in the form:-
a) Model
b) Serial Number
b) Serial Number
c) Proof of Purchase
d) Description of the issues you are having with the item
e) Photo of the item in-situ & a photo of the Serial Number plate.
f) Photos or videos that will help our diagnosis of the fault.
d) Description of the issues you are having with the item
e) Photo of the item in-situ & a photo of the Serial Number plate.
f) Photos or videos that will help our diagnosis of the fault.
3) We will review the above information and get in touch with any queries and how to make the payment
4) You will make the payment and return the appliance to us at an agreed date
5) Upon receipt of your appliance we will diagnose the appliance. We will inform you :-
a) Which part/s need to be replaced and the costs of the parts. We will only proceed to service your appliance upon your approval and payment for the parts.
b) If your appliance is still within the warranty period, we will replace the parts under warranty at no additional cost in accordance with the Warranty Terms & Conditions.
b) If your appliance is still within the warranty period, we will replace the parts under warranty at no additional cost in accordance with the Warranty Terms & Conditions.
c) If there is no replacement of parts, there will be no additional charge and we will proceed to service your appliance.