EcoAir product support

EcoAir Warranty

EcoAir offers a non-transferable warranty of 1 to 3 years when purchased directly from EcoAir or its Authorised Resellers.

This warranty provides additional rights and benefits beyond your statutory rights, which remain unaffected.

Don’t forget to register your EcoAir product to ensure warranty coverage.

1–3 year warranty

For purchases from EcoAir or its Authorised Resellers.

Minimum 3 weeks

Service and repair time from receipt of your appliance.

Back-to-base service

Repairs take place at our service centre. No on-site engineers.

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Warranty information

Before you submit

Warranty service & repair

This warranty service is for the service and repair of your EcoAir product. Service and repair will take a minimum of 3 weeks from the date we receive your appliance.

The date you submit the form is considered the official request for a warranty service. Any previous emails or phone calls will not be taken into account.

Warranty expiry: If you are sending an appliance for warranty service, your warranty expiry date will be determined on the date your product is received at our repair centre.

Return postage: If there is no manufacturing fault or no fault is found, the customer will be charged for the return postage.

Sending your appliance

Collection & delivery

All warranty and services are on a back-to-base basis. We do not send engineers on site.
Collection and delivery are available for Mainland UK addresses only.
Local Shop Collection & Delivery is the only collection option offered to warranty customers, unless advised otherwise.
If you are based in Ireland, Northern Ireland, the Islands or outside Mainland UK, you will need to return your appliance directly to our service centre for warranty service.

12,000 BTU portable air conditioners

Collection and delivery are not available for these units. Customers must arrange transport to and from our repair centre at their own cost.

Start your request

Request a warranty service

Please complete the appropriate form for your EcoAir product.

Dehumidifiers, fans & purifiers

Use this form to request warranty service for these products.

Open request form

Portable air conditioning

Use this form for your portable air conditioner.

Open request form

Split air conditioning

Use this form for your split air conditioning system.

Open request form

Service options

Outside your warranty?

If your item is out of warranty, please visit our Ad Hoc Service page. Our employees cannot extend your warranty at their discretion.

View Ad Hoc Service

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Purchase an extended warranty

Visit our extended warranty collection to view the available options.

View extended warranties