Shipping policy

CUT OFF TIME
Orders received by 10am are processed on the same working day subject to payment clearance and security checks (excluding weekends and public holidays. For example, If you order after 10am on a Friday, we can only process your order on the next working weekday). Orders processing are subject to:-

1) PAYMENT CLEARANCE & SECURITY CHECKS
Orders payments are subject to payment clearance and security checks by 10am before they can be processed. If the payment clearance and security checks is completed, your order will be processed on the next working day.

2) SHIPPING ADDRESS 
Please ensure your shipping address is correctly stated on your order and it should match your credit card registered address to avoid any fraud flag by the payment processor partner. 

CHRISTMAS & NEW YEAR HOLIDAYS
During the Christmas and New Year holidays, our warehouse will be closed on Christmas Day, Boxing Day and New Year's Day. Therefore, orders placed between Christmas Eve and New Year's Eve will be delayed due to the closing of the warehouse.

DELIVERIES
Deliveries will usually be made from Monday to Friday 8.00am - 6pm. If there's no-one in when we deliver, each time an attempt is made, our courier will leave a card at the delivery address confirming they have tried to deliver. Please follow the instructions on the card to rearrange delivery or collect your order.

We deliver to most postal areas in the UK and Northern Ireland, but we're sorry that geographical location and carrier availability can restrict our service. We may not always be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly and Isle of Man.

Pallet Delivery

Heavy and bulky items typically items weighing 30Kg or above or bulky item that a standard courier is unable to carry will be delivered via a pallet delivery.

Please note that a pallet delivery is a "kerb-side" delivery which means that the driver will only deliver to the front of your property.  Unfortunately they will not be able to assist you with carrying your item into your property.  The item comes with a pallet to protect the item during transit.  You will be responsible to dispose of the pallet after the delivery.