Ordering
Ordering on shop.ecoair.org is easy - select the product/s that you want to purchase and click on Basket to check and go to Checkout. You must agree to our Terms and Conditions before you can proceed to make your payment.
Returns & Replacements
We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If you’d like to add products to your order, please place a new order for these items. If you need to change your delivery address, remove the items from your order and cancel it. Then reorder with the correct delivery address. If your order has already been despatched or delivered, then you’ll need to follow our Returns procedure in the event of any unwanted products. You can also return them to our showroom in London. There are some products which we cannot cancel, refund or exchange, such as customised systems. You must send the goods back to Unit 7, Propeller Park, 400 North Circular Road, London, NW10 0AB at your own cost. You must inform us of your courier or post to tracking number.
Returns Procedures
If you return any products that have been delivered to you within 30 days of receipt, we will reimburse to you all payments received from you, excluding the costs of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. For example, missing accessories, manuals, protective seals and covering. We will make the reimbursement without undue delay, and not later than – (a) 21 working days after the day we receive back any goods supplied, or (b) (if earlier) 21 working days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 21 working days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction less any deductions for supplementary delivery costs and reimbursement for loss of value.
Please see our terms of service: https://ecoair.org/policies/terms-of-service