Dehumidifiers are designed to remove humidity by taking in the ambient air into the dehumidifier and then passes through a process to enable the extraction of the moisture (into a bucket or a hose) resulting in dryer air being expelled back into your room.

During this process any dust and odour from the room environment gets into the dehumidifier.  Over time, the dust and odour starts to buildup if they are not cleaned properly.  Majority of complaints over smell from the dehumidifier and breakdown is due to lack of maintenance. 

EcoAir offers service plans specially for EcoAir dehumidifiers.  Your dehumidifier will be thoroughly serviced, we will  clean and disinfect the interior whilst carrying out the service.  This is so important now that we are facing a pandemic.

Please note that any parts that are required will be provided under warranty when we carry out the annual service.  If you purchase the 3 Year Service, you will effectively get an additional year of warranty to cover parts that would otherwise not be covered under warranty. There are however, some circumstance in which your EcoAir guarantee does not cover the repair or replacement of a machine.

So, what's not covered:-

• Normal wear and tear
• Accidental damage
• Damage from external sources such as damage in transit, weather, power surges etc
• Negligent use, misuse, neglect or careless operation of the machine or dust buildup;
• Use of the appliance which is not in accordance with the EcoAir Operating Manual;
• Use of a EcoAir machine for anything other than normal domestic household purposes in the country in which it was purchased.
• Use of parts not assembled or installed in accordance with the instructions of EcoAir.
• Use of parts and accessories which are not EcoAir Genuine Components. 
• Faulty assembly or installation (except where carried out by EcoAir).
• Repairs or alterations carried out by parties other than EcoAir or its authorised agents.